Hello readers and welcome to another blog post!
In this week’s blog we’ll be explaining how our global distribution is operated, plus, how our unique warehousing strategies allow us to stock, dispatch and deliver our products.
To begin with, Kimber Doll’s HQ is located in Australia on the sunny Gold Coast. From here, we manage all day to day operations such as the following:
- Customer enquiry
- Customer service and support
- Daily dispatch
- Warehousing and storage
- Photography and filming
- Web development
- Product research and testing
In the USA, we rely on a 3rd party logistics company, Smart Warehousing, who securely houses, dispatches and handles our orders that we receive on a daily basis. Our retail group has been partnered with this company since 2013. The same goes for our UK warehousing location, where our products are securely housed and dispatched by the very experienced XPO Logistics (located in Heathrow) on behalf of Kimber Doll. Our group has also been partnered with both Smart Warehousing and XPO since 2013 and we have a strong relationship with these teams.
In Canada, we also now rely on a trusted 3rd party logistics company who are located in Vancouver.
Of course, all shipments to each of our customers are 100% discreet and all details of your order and the contents of your order are completely private. More info here, Privacy and Discretion Policy.
This unique fulfilment strategy allows us to house our products within the counties that our customers are located in. It means that each of our deliveries is handled by domestic couriers, (except EU customers), and never will you be bothered by airfreight headaches, duty or customs hassles. We take care of all importing related matters.
Below is an infographic which explains how our global distribution strategy works, including a table of how long each production takes to build and then deliver.
*Local delivery time for in-stock items varies between different locations. Check here to view the delivery time table relevant to you.
Should you have any questions about our locations please feel free to get in touch with one of our friendly staff members.
Thank you for reading!
- Kimber Doll Team